Privacy Policy

This Privacy Policy explains how Master Your Level collects, uses, stores, shares and protects personal data when you visit the website, create an account, purchase a membership, use the self-improvement tools, interact with the community, send direct messages, upload content, submit reports or contact us.

By using Master Your Level, you acknowledge that your personal data will be processed as described in this Privacy Policy.

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1. Who Is Responsible for Your Data

The controller responsible for the processing of personal data is:

Michael Aschwanden
Kornmatt 8
6440 Brunnen
Switzerland
Website: https://masteryourlevel.com/
Email: support@masteryourlevel.com

If you have questions about this Privacy Policy or your personal data, you can contact us at:

support@masteryourlevel.com

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2. Personal Data We Collect

Depending on how you use the Service, we may collect and process the following categories of personal data.

Account Data

• username;
• email address;
• password or password hash;
• account ID;
• profile picture, if uploaded;
• account creation date;
• login status;
• account settings;
• membership status.

Membership and Payment Data

• membership level;
• subscription status;
• payment amount;
• billing date;
• renewal status;
• cancellation status;
• payment provider information;
• transaction IDs;
• refund requests;
• billing-related support messages.

Payments may be processed through third-party payment providers or membership tools, including Paid Memberships Pro, Stripe, PayPal, credit card processors or other providers added in the future.

We do not intentionally store full credit card numbers on our own website unless explicitly stated. Payment details are usually processed by the relevant payment provider.

Habit, Progress and Level Data

• habits selected or created by you;
• completed tasks;
• habit progress;
• points;
• levels;
• streaks, achievements or similar progress indicators;
• unlocked content;
• activity history related to platform progress.

Profile and Visibility Data

• profile overview;
• profile picture;
• level display;
• recent activities;
• liked posts;
• community posts;
• privacy settings;
• notification settings;
• information you choose to make visible to other users.

Some profile sections may be visible to other users by default unless you change your privacy settings.

Community Content

• posts;
• comments;
• replies;
• likes and dislikes;
• uploaded images or videos;
• links or files you share;
• timestamps;
• reports submitted by you or about you;
• moderation-related information.

Direct Messages and Communication Features

If direct messages are available, we may process message content, sender and recipient information, timestamps, related reports and technical metadata necessary to operate and protect the messaging feature.

Group chat features are currently not part of the active Service, but may be introduced in the future. If group chats or other communication features are introduced, this Privacy Policy may be updated.

Reports and Moderation Data

• reported content;
• reported usernames or profiles;
• report reasons;
• optional notes submitted with reports;
• moderation decisions;
• account restrictions;
• appeals;
• evidence needed to review safety, abuse or legal issues.

Support and Contact Data

• name or username, if provided;
• email address;
• message content;
• support category;
• attachments or screenshots you provide;
• communication history.

Technical Data

• IP address;
• browser type;
• device information;
• operating system;
• pages visited;
• referring URL;
• date and time of access;
• login attempts;
• security logs;
• cookie identifiers;
• technical error logs.

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3. Sensitive Personal Data

Master Your Level is a self-improvement platform. Users may discuss topics such as fitness, mental health, addictions, habits, money, motivation or personal struggles.

We do not require you to provide sensitive personal data. However, if you voluntarily share sensitive information in posts, comments, direct messages, support requests or reports, we may process that information to operate the Service, display your content, provide support, moderate the platform, protect users and comply with legal obligations.

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4. How We Use Your Personal Data

We may use personal data for the following purposes:

• to create and manage your account;
• to provide access to the membership platform;
• to process subscriptions, cancellations and refunds;
• to operate habit tracking, points, levels and unlockable content;
• to display profile information according to your settings;
• to operate community features;
• to allow users to post, comment, like, dislike and upload content;
• to operate direct messages, if available;
• to process reports and moderation actions;
• to investigate abuse, fraud, spam, harassment or illegal activity;
• to protect minors and vulnerable users;
• to provide customer support;
• to send account, billing, security or service-related messages;
• to manage privacy and notification settings;
• to improve website functionality and user experience;
• to monitor security and prevent unauthorized access;
• to comply with legal obligations;
• to enforce our Terms of Service, Community Guidelines and Refund Policy.

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5. Legal Bases for Processing

If the GDPR or similar laws apply, we process personal data based on one or more of the following legal bases:

• Contract: processing necessary to provide the Service, manage your account, process your membership and deliver paid features.
• Legal obligation: processing necessary to comply with tax, accounting, consumer protection, data protection or legal requirements.
• Legitimate interests: processing necessary for security, fraud prevention, moderation, abuse prevention, platform improvement and protection of users.
• Consent: processing based on your consent, for example optional cookies, analytics, marketing emails or optional features where consent is required.
• Vital interests: processing that may be necessary in rare cases to protect someone’s life or safety.

Where consent is used, you may withdraw your consent at any time, without affecting processing that occurred before withdrawal.

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6. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, keep users logged in, process memberships, improve security, remember preferences and understand how the website is used.

Cookies may include:

• Essential cookies: needed for login, security, checkout, membership access and website functionality.
• Preference cookies: used to remember settings and preferences.
• Analytics cookies: used to understand website usage, if analytics tools are enabled in the future.
• Marketing cookies: used for advertising or tracking, if such tools are enabled in the future.
• Third-party cookies: used by embedded content or external services, if such services are active.

We currently use cookies that are necessary for website functionality, login, security, membership access and checkout. We do not currently use analytics cookies, advertising cookies, marketing pixels or newsletter tracking.

If we introduce analytics, marketing cookies, advertising pixels, newsletter tracking or similar tracking technologies in the future, we may update this Privacy Policy and, where required, ask for your consent.

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7. Analytics, Tracking and YouTube Channel Content

We do not currently use analytics or advertising tracking tools.

We do not currently use an email newsletter provider or newsletter tracking.

If analytics tools, advertising pixels, newsletter tools or similar tracking technologies are introduced in the future, this Privacy Policy may be updated and consent may be requested where required by applicable law.

Master Your Level may link to or display a YouTube channel in the future. This may include a link, button, preview, channel reference or other YouTube-related element that directs users to the Master Your Level YouTube channel.

We do not currently embed individual YouTube videos on this website. If YouTube videos, YouTube channel previews or other YouTube elements are embedded in the future, YouTube or Google may process personal data, use cookies, collect technical information or track interactions according to their own privacy policies.

Where possible, we may use privacy-friendly options, such as YouTube’s privacy-enhanced embed mode. However, YouTube or Google may still process data when users interact with YouTube content, click a YouTube link or open the YouTube channel.

If you do not want YouTube or Google to process data through YouTube-related content, you should avoid interacting with YouTube links, previews or embedded YouTube elements and review your own YouTube or Google privacy settings.

Current YouTube channel:

[Insert YouTube channel URL when available]

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8. Email and Notifications

We may send you emails or notifications related to:

• account creation;
• login and security;
• subscription and billing;
• payment confirmation;
• cancellation;
• refund requests;
• important service updates;
• reports and moderation;
• privacy or legal updates;
• support replies.

We do not currently use an email newsletter provider for marketing newsletters.

If marketing emails or newsletters are offered in the future, users may unsubscribe from marketing emails at any time.

Email or newsletter provider:

Not currently used.

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9. Who We Share Personal Data With

We do not sell your personal data.

We may share personal data with trusted service providers where necessary to operate the Service, including:

• hosting providers;
• payment providers;
• membership and WordPress plugins;
• email providers, if used;
• security and backup providers;
• YouTube or Google, if users interact with YouTube channel links, previews or embedded YouTube elements in the future;
• analytics providers, if used in the future;
• contact form providers, if used in the future;
• professional advisors where necessary;
• authorities or legal parties where required by law.

Hosting provider:

Hostinger

Website backups:

Website backups may be stored and processed through Hostinger backup services.

Payment providers may include:

• Paid Memberships Pro;
• Stripe;
• PayPal;
• credit card processors;
• other payment providers added in the future.

YouTube / Google:

YouTube or Google may process data if users interact with YouTube channel links, previews or embedded YouTube elements in the future.

Contact form plugin/tool:

Not currently used. Contact is currently handled by email at support@masteryourlevel.com.

Security and backup tools:

Hostinger hosting and backup services.

Email or newsletter provider:

Not currently used.

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10. Publicly Visible Information

Some information may be visible to other users or visitors depending on how you use the Service and your privacy settings.

This may include:

• username;
• profile picture;
• level;
• public posts;
• comments and replies;
• likes or activity information, depending on settings;
• recent activities, depending on settings;
• uploaded content;
• other profile information you choose to make visible.

You are responsible for reviewing your privacy settings and deciding what information you want to share.

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11. Direct Messages and Moderation Review

Direct messages are intended for private communication between users. However, reported or suspicious messages may be reviewed where necessary to investigate reports, protect users, prevent abuse, enforce our rules or comply with legal obligations.

We do not promise to actively monitor every private message. However, we may review message content, metadata and related account information if necessary for safety, security, moderation or legal reasons.

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12. Reports, Safety and Legal Compliance

If a user submits a report, we may process the report information, reported content, related user accounts and other relevant context.

We may use this information to:

• review reported content or behavior;
• enforce our Terms of Service and Community Guidelines;
• protect users from harm;
• prevent fraud, spam, harassment or illegal activity;
• protect minors and vulnerable users;
• restrict, suspend or terminate accounts;
• comply with legal obligations;
• respond to lawful requests from authorities.

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13. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

General retention principles:

• Account data is kept while your account exists.
• Membership and billing records may be kept as required for tax, accounting, legal and dispute-resolution purposes.
• Community content may remain visible until deleted, removed or the account is deleted, subject to technical and moderation limitations.
• Direct messages may be stored as long as needed to provide the messaging feature and handle safety or legal issues.
• Reports and moderation records may be kept to prevent abuse, handle disputes and protect users.
• Technical logs may be kept for security, debugging and fraud prevention.
• Backups may retain data for a limited period before being overwritten or deleted.

Exact retention periods may depend on technical, legal, security and operational requirements.

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14. International Data Transfers

We are based in Switzerland, but some service providers may process personal data in other countries.

If personal data is transferred internationally, we take appropriate steps where required by law, such as using service providers in countries with adequate data protection, contractual safeguards or other legally recognized transfer mechanisms.

If users interact with YouTube links, YouTube channel previews or embedded YouTube elements in the future, personal data may be transferred to or processed by YouTube or Google in countries outside your country of residence according to their own privacy policies.

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15. Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include:

• HTTPS/SSL encryption;
• access controls;
• password protection;
• hosting security provided by Hostinger;
• website backups through Hostinger;
• moderation tools;
• restricted administrator access;
• updates to WordPress, plugins and related systems.

No online service can guarantee complete security. You are responsible for keeping your login credentials confidential.

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16. Your Rights

Depending on the laws that apply to you, you may have rights regarding your personal data.

These rights may include:

• the right to access your personal data;
• the right to correct inaccurate personal data;
• the right to request deletion of personal data;
• the right to restrict processing;
• the right to object to processing;
• the right to data portability;
• the right to withdraw consent where processing is based on consent;
• the right to lodge a complaint with a competent data protection authority.

To make a privacy request, contact:

support@masteryourlevel.com

We may need to verify your identity before responding to certain requests.

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17. Account Deletion

You may request deletion of your account by contacting us at:

support@masteryourlevel.com

Some data may remain in backups, logs, billing records, moderation records or legal records where necessary for security, legal compliance, fraud prevention, dispute resolution or protection of users.

Some content that you shared with other users may remain in limited form if technically necessary or if required for moderation, safety or legal reasons.

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18. Children and Minors

The Service is intended for users who are at least 16 years old.

Users under the age of majority in their country of residence may use the Service only with permission and supervision of a parent or legal guardian.

Users under the age of 13 are not allowed to create an account or use the Service.

If we become aware or have reasonable grounds to believe that a user is under 13, or that a minor is using the Service without required permission, we may suspend or delete the account and restrict access.

If you are a parent or legal guardian and believe that a minor has created an account without permission, contact us at:

support@masteryourlevel.com

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19. Third-Party Websites and Services

The Service may contain links to third-party websites, tools, plugins, payment providers, YouTube, Google services, embedded content or external platforms.

We are not responsible for the privacy practices, terms or content of third-party services. You should review their privacy policies before using them.

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20. Automated Decisions and Profiling

Master Your Level may use automated systems to calculate points, levels, progress, unlocked content, activity indicators or similar platform features.

These systems are part of the platform experience and do not have legal or similarly significant effects in the sense of making major decisions about you outside the Service.

We may use automated or semi-automated tools to help detect spam, abuse, fraud, suspicious activity or security issues.

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21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make important changes, we may notify users through the website, account area, email or other reasonable methods.

The updated Privacy Policy will apply from the date stated at the top of the page or from another date communicated to users.

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22. Contact

For privacy questions, data requests, account deletion requests or other privacy-related matters, contact:

support@masteryourlevel.com

General support:

support@masteryourlevel.com

Operator:

Michael Aschwanden
Kornmatt 8
6440 Brunnen
Switzerland
Website: https://masteryourlevel.com/