Contact
If you have questions about Master Your Level, your account, your membership, billing, refunds, reports, moderation or privacy, you can contact us here.
We aim to handle support requests as clearly and responsibly as possible.
General Contact
For general questions, account support, technical issues or membership-related questions, contact:
support@masteryourlevel.com
Please include enough information so we can understand and review your request.
What You Can Contact Us About
Account Support
Questions about login, your profile, account settings, privacy settings or account access.
Membership and Billing
Questions about your subscription, payment, cancellation, billing issues or refund requests.
Technical Issues
Problems with habit tracking, progress, levels, content access, buttons, profile features or other platform functions.
Reports and Moderation
Report harmful content, suspicious users, harassment, scams, misuse, illegal content or other violations of our Community Guidelines.
Privacy Requests
Requests related to personal data, account deletion, data access, correction or privacy-related questions.
Other Questions
Any other questions related to Master Your Level, the platform, the community or future features.
If you do not use the form, you can contact us directly by email at:
support@masteryourlevel.com
Refund and Billing Requests
For refund or billing requests, please include:
- your account email;
- your username, if available;
- payment date;
- payment amount;
- reason for your request;
- any relevant screenshots or details.
Refunds are handled according to our Refund Policy.
Reports and Safety Issues
If you want to report a user, post, comment, message or other content, please use the report function where available.
If the report function is not available or you need to provide more information, contact:
support@masteryourlevel.com
When submitting a report, please include:
- the username of the reported user, if known;
- a link or screenshot of the content, if available;
- a short explanation of the issue;
- why you believe it violates our Terms of Service or Community Guidelines.
Privacy Requests
For privacy-related questions or requests, such as data access, correction or deletion, contact:
support@masteryourlevel.com
Important Safety Notice
Master Your Level is not an emergency service, medical service, therapy provider, crisis hotline, addiction treatment service or financial advisory service.
If you are experiencing a medical emergency, mental health crisis, suicidal thoughts, addiction crisis, immediate danger or any urgent situation, contact emergency services or a qualified professional in your country immediately.
Operator Information
Master Your Level is operated by:
Michael Aschwanden
Kornmatt 8
6440 Brunnen
Switzerland
Website:
https://masteryourlevel.com/
Email:
support@masteryourlevel.com
Related Pages
Please also review our legal and community pages: